This is a trip report from Hong Kong to London with Singapore Airlines’s Next Generation Business Class product on their new 77Ws (dubbed 77WN internally). This first report covers the first leg, from Hong Kong to Singapore, on the evening departure SQ865.
It was a gloomy day that I began my long journey to Heathrow. The air pollution was very big and smog had fallen onto this beloved city of my home. Over Tsing Ma Bridge:
And soon enough, I am near Tung Chung, the town just outside of the airport
The familiar sight of Hong Kong International Airport hit me as I walked towards the departure hall of Terminal 1.
And the architectural style, much copied in other airports in the region, like Beijing’s and Taipei’s
Singapore Airlines’s Check-in Counter in Aisle F
Business Class check-in for me today
My suitcase tagged to London with a priority tag
Flight Information Displays. My flight (SQ865) is featured at the bottom of the second monitor from the left. Leaving at gate 27 today!
North Departure: immigration and security were swamped with people, but still got out in 15 minutes – efficiency!
And I am lounge-bound
A very grand entrance
Hong Kong’s SilveKris Lounge: The lounge was renovated in 2014 and was the second lounge in the Singapore Airlines’s network to adopt this classy design of ‘home away from home’ after Sydney’s initial success. Soon after, London’s lounge followed similar designs. I liked this design over the previous lounge a lot more. Very relaxing.
The Bar (and its offering)
Seating: the lounge was quite crowded on the day I visited – perhaps because of the fairly full flight (40/44 in Business and a lot of Star Alliance Gold members)
They also offer two dish made to order – Shrimp Wonton Noodles, a delicacy of Hong Kong; and Seafood Laksa, a delicacy of Singapore. My selection today: G&T and some Chinese soup
Soon enough it was time for boarding – quite a walk today from Gate 15 to Gate 27
Boarding started very early today, 40 minutes prior to the scheduled departure time – though, most people really boarded later
My poor attempt at my ride today: 9V-SWK, 777-300 ER
Gate 27 today
Joined the Business Class queue, which a man tried to get in front of me with an Economy Class boarding pass – the ground staff quickly asked him to queue at the Economy queue.
Sorry for the blurry picture, but point being – an empty bridge – unlike the normal economy bridge I go through! Upon boarding, the crew looked at my boarding pass and showed me to my seat.
View from my seat:
View of the Business Class Cabin:
Before everyone else boards, I thought it would be a good idea to catch a glimpse of the new Premium Economy Cabin (which would end up be empty with only 3 seats occupied!) I like the Premium Economy Cabin, but the price to London is double the Economy fare, which is a bit too much in my opinion. (More on long-haul offering next report)
First impression of the Next Generation Business product: OH MY GOD! Classy and functional combined. A lot of space and the widest seat I have seen. Everything just seems so luxurious and it can so easily be another airline’s first class. And for a short-haul flight like this, it is just incredible.
A number of newspaper and magazines were offered.
And of course, welcome drinks:
I went for the Champagne and Singapore Airlines is not selfish about the bubbly!
And I was also offered a hot towel.
The 18.1-inch HD monitor – I am beyond amazed by what is provided on this plane.
Before pushback, one flight attendant came by and asked me what I would like to drink after take-off. And it is on this note, I attached the menu and drinks list of this leg.
All positioned to go for this 3 hour 20 minute ride to Singapore!
View of take off – weather was very bad, a bumpy take off and I could feel the very rapid climb to cruising altitude
Amenities offered post-take off: 1 thing that really marked SQ out from its competitors is that there is no amenity kit, but all you need is in the toilet anyway! The slippers are of very high quality, too!
Post-Take Off Drink Service
I chose one of SQ’s unique cocktail – Silver Kris Sling. I liked it a lot and I had some warm water to go with it. The crew that served me addressed me by name, good start. The nuts were warmed too (which would be the only time that happened in this trip, for the nuts on the next flight would be served cold)
The noise-cancelling handset
Table laid for dinner
First course: Prawn Salad – tasted very well and in good portion. Sauce could go on the side or over the top or no sauce at all, brilliant.
The salt and pepper, and butter
Everything on a tray
Champagne to go with the starter, really like SQ’s Champagne flute, very classy
Garlic Bread being offered – very good indeed. You cannot really go wrong with garlic bread on the flight.
Main course: Steamed fish with rice. Excellent again. Makes me hungry again while writing this report. I had the Australian Chardonnay to go with the fish – that wine I did not like. The Chamblis on the next flight is much better.
I asked for chopsticks to eat my dish and the crew happily obliged.
The white wine in question… The crew comes around all the time to refill our water glass and wine glass.
The remote to the inflight entertainment, we are more than half way through the flight by then.
To play with it a little more after main course was cleared away!
For most of the time, these two lights were on (so I cannot really move around)
Note the lack of overhead compartment in the middle – instead a huge sign saying “Switch Off Phone”
Watching “Boston Legal”
The dessert / cheese / fruit cart came along! At last!
Here is what I asked for: everything was excellent – could not have asked for a better end to the dinner.
Here’s a post-dinner hot towel – came a bit too soon, I was still working my way through my desserts
Coffee or tea was not offered but the crew did come by and asked whether I wanted anything – so I asked for a cup of English Breakfast Tea. I really appreciate the TWG teabags – really posh.
With only 40 minutes left into the flight, I want to take advantage of the flat bed, too. Here’s a bed made. I was offered a bottle of water and some pralines.
And a teddy bear to sleep with.
I went to the toilet 20 minutes before landing and after that, my seat was turned back into seat mode – much to the surprise of myself at how proactive the crew is.
My bear looking out of the window
Descending into Singapore
Last look at the Business Class Cabin
And found a random sticker on a random seat.
Verdict and Conclusion
Seat was the most sophisticated and posh I have seen in the industry – the widest too (second only to SQ’s A380 seat). The bed was very comfortable and the two pillows provided really do make a difference.
Service was impeccable. I couldn’t fault the crew at all: they addressed me by name the whole time, was very proactive in everything and the service flow was well-paced.
Food was amazing. From the starter to the desserts, it’s an amazing journey. I liked every dish and the menu is extensive for a short flight like this. They could have easily do a tray service. The wine list, too, is very extensive and amazing. The white wine I had wasn’t the nicest but the Tattinger Champagne is amazing.
Inflight Entertainment was very good. The new system was interactive. I liked the remote control and there were so many different movies and TV shows on offer.
Lounge in HKG was excellent.
Flight was on time but wouldn’t complain if it was delayed.