Cathay’s long-haul Business Class and new London lounge

When I left you last, I just landed into Terminal 5 of Heathrow. My next flight was a CX flight to Hong Kong which departed from Terminal 3. So I needed to follow the purple signs which would lead me to the bus to Terminal 3.

I just missed my bus! But there were chairs so I patiently waited for my next bus

We were dropped off at Terminal 3 and had to be screened before the transfer desks. I showed the fast track people my Business Class boarding card and was granted access to fast track. Security took less than 2 minutes and in we go

I approached the Cathay desk for my boarding pass – but there was no one there. I was told by a BA ground staff that I should go to the lounge if I wanted a new boarding card on Cathay stock.

The Cathay lounge opened the day I flew (7th December) – though it had been running for a week then (soft opening). Everything looked very, very new and very, very posh. Like the lounges in Hong Kong (The Pier), Bangkok, Manila and Tokyo Haneda, the London lounge is designed by the London-based design firm Studioilse. The lounge boosted a view of the tarmac (though it was not exploited by me given the early sunset hours of London) and a bigger size (given that it took, also, the space where the KrisFlyer lounge used to be at). Having not been to the old lounge, I couldn’t say how it compared – but this is definitely one of the most impressive lounges I have been to this year – food and drink offerings are unparalleled by the Galleries lounge in Terminal 5 and it never felt too crowded (despite with 4 evening departures and all of them very full in Business and with, I am sure, many elite members in Premium and Economy classes)

I first grabbed a shower suite to shower before seeing my friend who will be arriving in the lounge – she will be flying the later evening flight to Hong Kong onwards to Sydney

Next I needed something to eat to fill my tummy (I haven’t had much lunch and the afternoon tea on BA was barely fulfilling!)

Offerings

Condiments

Drinks at the noodles bar

The bar area

The bartender very eager to be in the picture

The drink list

I had a Mojito and waited for my noodles order

My first helping of food

The noodles was not very good – it was just a bit bland, but the fried rice was flavourful, well-presented and warm

I was offered some champagne as everyone was extra jolly for the grand opening of the lounge (though champagne can always be sought in the bar!)

Second helping of food

Everything was excellent – and I was starting to miss food from Hong Kong

And ice cream to finish

It was time for a stroll around the lounge

The lounge is great, especially when you are travelling with someone. A few more helpings of champagne with my friend, I headed to my departure gate

My flight was already closing

Only door L2 was engaged today so there was a long queue just to get on the plane!

My seat: 21K

View was great

Welcome drinks

Just below 6,000 miles to go

The flight left on time and safety demonstration video was played soon after

Afterwards the inflight entertainment system was made available

Taxi was short and we took off quite early

Ex-London food did not fail to impress

The dinner menu reads:

Starters: Smoked salmon with capers, onion and parsley, chive crème fraiche; Mixed salad with white asparagus, cucumber and radish, served with soy vinaigrette

Mains:

  • Braised beef and turnips, stir-fried vegetables and steamed jasmine rice
  • Corn-fed chicken breast, seasonal vegetables, roasted new potatoes with jus
  • Prawn curry, mushroom palak and cumin basmati rice
  • Papparadelle with spicy tomato mascarpone sauce

Cheese and Fruit

Desserts:

  • Yogurt lime mousse, rhubarb and ginger
  • Bourbon and vanilla cheese cake

My table was laid right after take-off

Nuts and drinks

Starters – excellent

Garlic Bread

Mains – the portion is a bit small but the dish was well-executed, the beef was tender. I had the New Zealand Sauvignon Blanc to go with my meal, which was delightful

Cheese and fruit

Dessert was okay

I like the cake better

Mood lighting was engaged soon after dinner service. I was offered some chocolates and tea

We were nearly leaving Europe by the time dinner ended – it was well elaborated service that was not too rush. The crews were attentive and offered to refill drinks sometimes

I woke up with after 6 hours to go

The flat bed

The sun is about to come out

Soon enough, it was a new day

I was hungry (again!) so I ordered some snacks – fish ball (instant) noodles with pak choy

And ice cream

The view remained the best inflight entertainment

My coffee was topped up when prompted

The seat controls

Getting into China now

The mood lighting came back on about 2 hours prior to landing

Hot towel

My table laid

The smoothie and orange juice

The breakfast menu reads:

  • Orange or apple juice
  • Mango and passionate smoothie
  • Frest fruit and Bircher muesli

Mains:

  • Tomato omeltter, veal sausages, mushrooms and tomato
  • Stir-fried rice vermicelli, duck julienne, preserved snow vegetables and bamboo shoots
  • Shredded pork and mushroom congee with preserved cabbage

When I was served the main, there was a sudden turbulence. The Senior Purser dropped the main onto my table, which caused a few vegetables to fall on the table. She profusely apologised and offered to clean up the ‘mess’. I insisted it was alright. I said I would survive. But she insisted on fixing it – so I let her. Her strive for excellence had been impressive throughout the flight – she was also the only one who addressed me by name every time I saw her. She exemplified service straight from the heart the best but I think this is more an exception than a rule on Cathay

My coffee with my Santa hat!

Arrival information

Last legroom shot

Approaching HKG

Verdict?

By all counts, this was a great flight – my best yet on Cathay. The flight was very full in all three cabins but the Business Class cabin was quiet, private and comfortable. The seat was very good, although I did not get much sleep or as soundly asleep as I would hope. The cabin crew was good, and the Senior Purser was excellent – I wrote a follow-up complimentary letter. The food was decent as well.

I have flown BA to and from London in Club World – so how does Cathay fare on the same route? I think Cathay wins on every count: the cabin, the seat, the crew, the inflight entertainment system and the food and drinks. I do tend to sleep better on BA – god knows why – so I wouldn’t say I wouldn’t fly BA anymore. But I will gladly fly Cathay from London to Hong Kong everyday if things stay the same.

 

 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s