After I got off the plane from Heathrow, I walked towards the transit counter for my onward boarding pass with Cathay Dragon. I found out that my flight had been delayed for 50 minutes, which gave me ample, if a bit too much, time to explore the Cathay lounge at KUL. Food and drinks options were disappointing to say the least, but I only needed some water, so I was not too fussed. Wifi was not very good, I was not able to do a skype voice call properly.
I left at the stated boarding time on the boarding pass (with the new departure time). Like SIN, KUL’s security is at gate, which can mean a long queue for a full flight. While the flight was not full (20/24 in J, 180/293 in Y), the lack of priority security as in SIN for frequent flyers and premium passengers meant that it took quite a while. Oh well, the flight was not boarding yet so I was not fussed.
The plane in the new livery
Once in the gate area, there was a segregated seating area for premium passengers, which was very nice.
Boarding soon followed. Business Class passengers were invited the board, and they enforced this religiously – even frequent flyers were not allowed to board at the first instance. Once onboard, I was offered Dragon Sunrise, a special cocktail, which I enjoyed immensely.
Instead of hot towel we got wet wipes.
The gate bridges were disengaged
A short taxi was then followed by the take-off roll
Table was set and I was given the menu
Drinks and nuts service came first. I had the cocktail and a glass of water
First course: Seared scallop starter, with Taittinger Champagne. The starter was not bad though the citrus salad was a bit of a weird combination
Garlic bread and rolls were offered
The main course: Braised chicken with red date and black fungus, seasonal vegetables and steamed rice. It was meh, passable.
Dessert was the bog-standard ice cream
I was left rather hungry by the underwhelming main, hence I asked for more ice cream, which was served quickly
We were making good progress
The bulkhead legroom was good
The regional headphones left more to be desired
Soon enough it was 30 minutes prior to landing, when the seatbelt sign came on
Overall verdict: I really enjoyed the service. The crews were personal in their approaches and seemed really genuine, which was a marked difference from some of the Cathay service I got. Although it was evident that Cathay Dragon lacked the level of poshness as with Cathay Pacific, the service was much better. The catering was passable but the wine list was good. For such a short segment, the hard product was decent – the inflight entertainment was of excellent quality, the seat was comfortable, though it helped to have a bulkhead window seat with no seat mate.