My transpacific odyssey Part 1: CX504 Business Class HKG-NRT


For the second part of my Christmas holiday, I went to Japan for a skiing holiday with my family and then moved onto the Rocky Mountains for New Year’s Eve and the first week of the year for some more wintery fun (and work), thus the transpacific odyssey. This is a pretty special trip for me as I was able to burn significant miles which marked the end of an era. Prior to my days as an avid OneWorld flyer (now Emerald with BA), I was a Star Alliance Gold member with Aegean Airlines and frequented Singapore Airlines’ outstanding economy class. I accumulated a significant amount of miles and on this trip, I was able to burn almost all of them on a 13-hour First Class flight from Chicago to Tokyo/Haneda. On my way to the USA, I flew on JAL Business Class, only redeemed days before the flight. Trying a new Business Class product was nevertheless very exciting and at the same time indulgent – I shall be reporting on that soon, too.

Part 1: HKG-NRT CX504 (Business Class) and the Pier First Class lounge (Here)

Part 2: NRT-LAX JL62 (Business Class), JAL First Class lounge, QF LAX First Class lounge, LAX-DEN AA (Economy Class) [to come]

Part 3: DEN-ORD AA2312 (Economy Class), United Polaris Lounge, ORD-HND NH111 (First Class) [to come]

Part 4: HND-HKG CX543 (Business Class) and the Cathay Pacific Haneda Lounge revisited [to come]

Part 5: HKG-LHR CX257 (Business Class)

However, first, I need to get to Japan, and the obvious choice would be Cathay Pacific Regional Business Class to Tokyo Narita. I would have flown on the later flight CX520 for the long-haul product, but my family was on the earlier (yet delayed) Hong Kong Airlines HX609 service, which meant that had all things gone to plan, I would get into Tokyo at the same time as them (spoiler alert: their flight was delayed for 4 hours while mine was exceptionally – almost to a fault – punctual)

With a departure time of 09:05, I arrived into HKIA at 07:05. First Class check-in had no queues and security was surprisingly light for the peak season. I got through by 07:15.

My flight would leave from the 40s, so I used the Pier First Class lounge. I headed straight for food as I did not have that much time. Flat white to start, with the usual Rose Champagne and sparkling water.

The menu

Starter plate – the portion of fruit was a bit disappointing

Steamed turnip cake

Smoked salmon and scrambled eggs

More coffee

Bircher Muesli

Soon enough, it was time to go. I did not have time to explore the lounge further barring to get a bottle of still water. Gate was 42 – a long enough trek for me to digest the food!

My ride – Boeing 777-300 with regional configuration.

I boarded through First Class priority lane despite First Class not being offered on this segment. I do appreciate this new policy (First Class boarding lane available regardless of whether First Class is offered) as I was able to skip the long priority queue (full of Silver Marco Polo members – surprisingly, the Green Card lane was very short)

View from my seat

Welcome drink: choice of fruit juice or water

We pushed back on time and the safety demonstration was soon shown

Hot towel offered

I was rather hoping this was my family’s ride – but no

Take-off at 09:27 (against a 09:05 STD – this was extremely good going!)

The long-haul version of noise-cancelling headphones were offered – this is so much better, and I do appreciate this ‘enhancement’

Leaving Hong Kong airspace

Drink service started about 40 minutes after take-off. I had a tea and coconut water

Clear skies near Taiwan

More tea as my table is laid

First course: Fresh Fruits

Breakfast pastries

Second course: Yogurt with Muesli

By this point, we have left Taiwan

Third course: Chinese Dim Sum Selection

I then caught a few moments’ shuteye time. The seat in its cradle position was very comfortable, though not ideal. I woke up with about 48 minutes to spare

Peppermint tea to freshen up.

Soon enough, we were on approach into Narita

We landed at 13:53 local time, which made flight time 3 hours 26 minutes and an extremely punctual flight.

Parked at Terminal 2 looking over to the LCC terminal

Overall, the flight was decent. I would not say I was impressed: after all, I have had better Cathay flights even regionally. The Inflight Service Manager greeted me as an Emerald member and offered to come back to reserve my food option, which never materialised. By the time the cart came to my row, both my neighbour and I wanted the dim sum, and it was rather embarrassing to see the crew tried to break the tie by virtue of my Emerald status (my neighbour was probably a Sapphire, unclear as to whether he was homebred or not, though). The Hong Kong First Class lounge continues to impress, although I have visited a more impressive lounge on this trip (no spoilers this time). Cathay delivered a good flight, nevertheless.


Cathay Pacific A350 Business Class Singapore Changi to Hong Kong

I have flown this sector about a year ago on Cathay Pacific. It was a birthday upgrade on a regional product (back in the days when I was still a loyal Marco Polo Club member) and I was left somewhat unimpressed. This year, as part of my big trip to Hong Kong, I am flying Cathay again, this time paid in Business Class, to check them out again. Two months prior to my flight, an A350 was swapped into the schedule and I was so happy to get the long-haul product.

Fast forward to June when I flew. Cathay flies up to 9 flights a day to Singapore, including the rotation that goes via Bangkok, which I flew in just days ago and was extremely impressed of. So, at any given point, you would see a few Cathay planes on the ground in Changi. Of course, this is back in the days when Cathay was still in Terminal 1:

In terms of lounges, Cathay Pacific used to use the Dnata Lounge in Terminal 1, which was lacklustre to say the least. I prefer the Qantas lounge here (the BA one is not good) and so I spent all my time in the Qantas lounge. I do wonder how the Cathay lounge in Terminal 4 now stacks up with the competition but the lack of showers in the Cathay lounge does militate against it though. I gained entry by virtue for flying Business Class on an OneWorld airline, but equally I could have got in via my OneWorld Emerald status if I am flying in the back.

Once you walk in, there’s a lovely bar, with a bartender and barista

Selection of mocktail

Selection of beverages: Australian sparkling wine and sparkling water

Selection of made-to-order hot dishes

Selection of food from the buffet

A flat white to finish off a lovely meal

The Qantas lounge is very spacious and even during peak hours (last I visited on way to London), it was never too crowded and always quite easy to find a place to sit down

I enjoyed my stay in the Qantas lounge very much and I do believe that Qantas has one of the best lounges in the world, as I look forward to visiting the London lounge and the Los Angeles first class lounge before the end of this year (woohoo!)

I made my way to the gate as soon as the gate opened to avoid having to queue at security and to catch a glimpse of my ride. The Qantas lounge is located near the C gates so it was a bit of a trek to the D gates where my Cathay flight departed. Cathay Pacific, unlike Singapore Airlines, segregates its security and boarding gate area into business class (and OneWorld Sapphire and Emerald members), premium economy (and Marco Polo Green) and economy class, which is often welcomed so that priority boarding will be respected.

My ride today

Boarding was called on time and I was among the first to board

View from my seat – 21A

A hot towel was offered

Watermelon juice as pre-departure drink!

My favourite inflight entertainment – the cameras!

Pushback was delayed due to earlier incident at Changi clogging up departure

Lining up with runway 20C

Take off!

3 hours 21 minutes to Hong Kong

View of Changi at sunset

My usual selection: a G&T with a sparkling water

John Wick being my movie choice

The seat controls for the A350. As opposed to the older business class, pressing the ‘bed’ button once will get you the fully flat bed

Now this is where things get a bit boring as the meal served here is exactly the same to the lunch I had a year ago, but here goes

Cured salmon with fennel citrus salad and crème fraiche cucumber roll

I had the champagne to go with the starter. This would be the last time I have the Billecart-Salmon Champagne as it is being phrase out from Cathay

As an OneWorld Emerald member, I have been asked what I wanted in advance of the cart being pulled out and been given my dinner choice well in advance. I chose what I chose last year:

Braised duck with mai chy preserved vegetables, broccoli, shimeji mushrooms, carrots, and steamed jasmine rice

In retrospect, the fish looked very nice too, and I passed on it twice!

The usual cheese and fruits selection

By this point, we are nearly there

But there is still time for ice cream

And a hot chocolate

Descent began soon after

At gate with a bit of delay

This was a decent flight. The long haul cabin helped a lot – the space, the privacy and the ease in getting in and out. The food and beverage were above par and I enjoyed the Singapore catering very much. This was an exceptionally full flight and next to me were two customers who would not stop chatting with each other and played videos on speakers… I have complained to the cabin crew but to no avail. Service was a bit of a hit and miss – too short a flight and too many passengers. I am starting to understand the difficulty to pull off service on the A350 – as a similar flight on an A330 would have been done much quicker.

My first A350 ride

I just got off BA’s flight from Bangkok and I would transfer onto CX’s fifth-freedom service from Bangkok to Singapore for a short holiday before returning to Hong Kong, also on Cathay. This is one of the best flights I have had and even with the very short flight time (less than 2 hours) and a full Business class cabin (the flight was fully booked a few weeks out!), the cabin crew managed to serve us with ease and great attention. I have flown with Cathay a few times more since and unfortunately, I have to report that this service I have received was an anomaly but made this flight no less enjoyable and pleasant.

I visited the Cathay lounge and was issued my boarding pass. I was also told that my bags will be re-tagged (and indeed they were – with Cathay tags) by the lounge attendant. Because of the delay, I only had just under an hour here. I quickly grabbed some food from the noodle bar due to the lacklustre breakfast I got on board BA, and to freshen up in the loo. I haven’t taken many pictures in the lounge as I had some emails and some messaging to attend to, but this new lounge was designed in the same vein of the Pier and the other new lounges like the one in London (reported here) and the one in Haneda (see here).

I had a sparkling water with some hot food items. The food items were decent and definitely much better than the ones I got on BA. I quickly gobbled up the food and headed down to the gate for boarding.

I arrived at the gate showing ‘Final Call’ although the flight has not called for boarding yet due to a late arrival of the incoming aircraft from Hong Kong.

As with Singapore, there was a dedicated seating area for elites but I did not find a seat (Macro Polo silver members or above would be let in and with a full Business cabin, arriving late meant standing) I did not mind too much. Boarding soon started and only Business class passengers could board on the left and all other passengers needed to board on the right – so not that long a wait considering an A350 only has 38 Business class seats.

My seat: 21A

I was very thrilled with the camera functions, especially I came on a very old plane, and also because this was my first flight on the Airbus A350

It started raining during boarding

I took a water for pre-departure drink

I was then welcomed on board personally by the Senior Purser, who made the point of coming all the way towards the end to give me the menu and thanked me for being an OneWorld Emerald member. She told me to have a read and to decide what I wanted for lunch, and she would come back in 5 minutes to take my meal order. She then went back to the front and distributed the menus. True to her words, she came back and took my meal orders.

Pushback was more or less on time

Blue sky once we took off

On this very short segment, there was no drinks/nuts service. We went straight to the meal service. This was a one-tray affair but it was good. To start we have: Thai seafood and glass noodle salad

In a minute, the Senior Purser came back to serve me my main course option. which was “braised chicken thigh, Chinese onion sauce, sugar peas, carrot, gingko nut and steamed jasmine rice” It was a bit awkward though – sitting on the last row but being served first and the fact that my neighbours had to wait another 15-20 minutes before they themselves were served.

It was a very good main. When the Senior Purser came back to serve my neighbour and those in front of me, she asked me whether I wanted another main course. Curiously on the cart, there was the Chinese option from the Economy Class and I opted for that (in part because I felt guilty to get a second main). Surprisingly, this chicken option was so much better than the Business Class main…

To end, I was offered a choice of ice cream.

And a Hong Kong style milk tea

At this point, we reached the top of descent. It was an excellent service – not rushed and the attention to me as an elite member was low-key but was very well-appreciated. The Senior Purser checked on me every now and then and made sure I was served at the earliest convenience. Together with the purser serving the aisle, I was very well taken care of. What I did not expect came next: they knew it was my birthday the following day and the Senior Purser got the whole crew to sign a birthday card

I was rather taken aback by the kindness and it was indeed extremely surprising to get such attentive segment on such short segment.

A last look on the bird

Thoughts? This was an extremely pleasant flight, and the best flight I have had to-date. The attention to detail, the service flow and the food on board were all excellent, and clearly demonstrated the potential for Cathay to be one of the world’s best airlines. Yet, as my later experiences made clear (long-haul during the summer), the inconsistencies within the Cathay ranks could mean some customers got disheartened and left. All told, I was very pleased with this flight.

The Long Way to London Part 1 – Hong Kong to Singapore on Cathay Pacific Business Class

On my way back to London, I chose the longer route, via Singapore, but this time with Cathay Pacific then onto British Airways. I arrived just around the time BA 32 or CX 251 arrived, so I did not lose much time in terms of arriving into London. I just had to leave Hong Kong in the afternoon instead of the evening, which was fine for me, as the earlier departure of BA 16 (22:35) afforded me more time to sleep on the latter red-eye flight.

Also, as an aviation geek, I also wanted to the longest way possible (under the ticket rules, of course, unnecessary to pay excessive fares) to go home, and luckily British Airways allows multiple routings to London from Hong Kong.

I arrived into Hong Kong Airport just 3.5 hours ahead of departure so I could have lunch with my family in Terminal 2. Check-in at the Business Class counters were very quick, without queues and the agent and I had minimal exchange. She checked my bags and issued me my boarding pass within 2 minutes. All is well.

Some mascots-type things I spotted near check-in

Aisle B – next time, I will check-in in the first-class area with my newly-minted Emerald status

An iconic shot

My favourite OneWorld lounge in Hong Kong remains the Qantas Lounge (though I fully anticipate I would be thrown by the Pier First Class lounge in a few weeks’ time): it is often unoccupied and with great food/drinks offering (no champagne, but lovely Australian/New Zealand wine selections)

Also JAL’s lounge during daytime

Hong Kong style milk tea

I really think Qantas did something really brilliant with the lounge; but more importantly is the location. On the level above the concourse, the lounge is very bright and feels very spacious unlike the Singapore Airlines lounge just below it. Makes lovely spots for plane-watching too

The food offering is always good

I opted for the desserts

Gate 1 today – happy days

I left the lounge when the flight started boarding, boarding was well under way

The priority queue was empty

My chariot today: B-HLS, a rather old A333, though with the reverse herringbone business seats

Pre-departure beverage: Cathay delight, water or champagne

Legroom is decent

The noise-cancelling headphones

Seat controls

Gates 1-4 are Cathay’s world

Hot towel was offered

The menu for today

We pushed back a few minutes before schedule

The new mid-field concourse

Big sister

3:23 flight time

Take-off towards the South China Sea

Drinks service started right after the seatbelt sign was turned off. I started with a Gin and Tonic, and a sparkling water.

Table was laid

To start: Seared tuna, asparagus, oven dried tomato, mixed vegetables and wasabi mayonnaise

Garlic bread and rolls

The standard Billecart-Salmon Brut Champagne

The view is excellent

Moving onto my all-time favourite white wine on the plane: Yealands Estate Land Made Sauvignon Blanc Marlborough 2015/6

Stir fried halibut, shallot black bean sauce, kalian, carrot and steamed jasmine rice

More wine and cheese

Ice cream for dessert

Chamomile tea to end


Hot towel to end the meal service

Still over an hour to go at this point

I was asked to complete a survey on the flight. I wrote extremely positive comments for the crew: ably led by the manager, and the Singapore-based senior purser was particularly excellent and warm. CX711 is usually operated by some Singapore-based crew and I find them warmer and more approachable my three recent flights.

Writing kit and playing cards

Water bottles given out prior to landing

Today’s flight was rather empty in the front

Soon enough, we began our initial descent into Singapore

And to mark the end of the flight

Overall, this is an excellent flight. I don’t have to sing more songs of praises for the Qantas Hong Kong Lounge – it is simply beautiful and amazing, like its Singapore’s counterpart. Granted, Business Class was not full and the service was thus more efficient and quick. Yet, the crew was warm and approachable – always on hand to help. It is not unlikely you get one or two exceptional crew on each flight, but it is rare to get an entire team that is committed to making the journey better.

Tier Points running to Jakarta – Part 1

The following two reports cover my day trip to Jakarta on Cathay Pacific’s Business Class on a Sunday. The reason I chose Jakarta was because HKG-CGK is over 2,000 miles, which means that it is classed as a long-haul flight with BA’s Executive Club. Bagging 280 Tier Points in a day, at no additional cost to an ex-EU fare, is about the best deal you can get. It also helps that CX777/CX776 constantly runs on long-haul planes as doing the back-to-back would have been painful on a regionally configured plane.

I woke up at 5.45 am and left home at 6 am for my flight at 9.20 am. I took the Airport Express shuttle bus to Kowloon Station where I did my in-town check-in.

I arrived into the airport just 2 hours before my flight. Security was packed but with the HK efficiency, I was through and through in 15 minutes.

The gate today was Gate 2. While the Wing is definitely just next to my gate, I was assured that it would be packed. The Qantas Hong Kong Lounge, which doubles up as JAL’s lounge in the morning/early afternoon before Qantas and BA’s evening departures, provides a rare sanctuary for plane spotting, breakfast-eating and (more importantly) catching up with caffeine undisturbed.


Japanese rice provision for Japanese passengers

My breakfast, with a lovely cup of flat white

Second course: made to order wonton noodles

My view

SQ001 onwards to Singapore

Leaving the Qantas lounge for my flight. The lounge was not populated at all despite the morning rush hour flights. Staff was courteous and happy to oblige with any requests. Food offering was superb.

As ever, the Priority Pass lounge had a long queue

My flight was about to board when I arrived

My chariot today – newly painted A333

Flying business today!

My seat was 21A, which is an excellent seat. Being at the back of the Business Class cabin means that there is minimal foot traffic as all toilets are in front of you. You are also in the mini cabin which means it is a bit roomier. The only downside is that you will be served last.

This is 20A

My view

Welcome drink: no bubbly in the morning

Hot towel

Business class was full but boarding was quickly done. Safety demonstration soon followed

The seat controls – really showing its age

Push back

The journey is just over 2,000 miles – exactly why I was on that plane!

Taxing to runway

Entering runway 07R for departure

And here we go

Shing Mun Reservoir and Sha Tin

Victoria Harbour

Then I started my inflight entertainment

I was offered a post-take off drink. I took a coconut water (I was rather surprised to see that on the menu) I also asked for a champagne. The Purser serving my aisle was very snappy – not overly approachable, but she was straight to the point, also yelling ‘certainly, sir’ – very typical HK efficiency!

First course: Seasonal Fresh Fruits

With breakfast pastries

Second course: Special K

Third course: Braised beef brisket and noodles – yum!!! It was very flavourful and the beef was flavourful. It was hands-down the best breakfast I have had on the plane. The noodles were well cooked but not overly dry.

A cappuccino to end

Breakfast service concluded about 1.5 hours into the flight, which was rather efficient. The food was decent in portion and quality. I was generally pleased

I decided to start working

I got some sparkling water

And HK style milk tea – one of my favourite drinks on board Cathay

Crossing the equator

Hot towel offered again just under an hour out

Seat returned to take off position

21A has two windows

I asked for a bottle of water to keep myself hydrated until I get on the plane again!

Descending into Jakarta

Our flight route today

The curtain was shut immediately after we arrived to make sure that business class passengers disembarked first

I was picked up by the ground staff who helped me pass through transit. I was led to the lounge while the Cathay staff took care of the rest and came back with a boarding pass. I was impressed by the meet and assist service I was provided with as a back-to-back customer.

The flight was very good. The catering was a stand-up from what I had to London a few months ago – Cathay certainly had the potential to do very well in terms of food. The service I received was good, nothing memorable. The Purser was very to-the-point, but was not as friendly as the ones on SQ. Given a full flight, it was understandable that I felt like I was on an assembly line. Hard product was excellent as ever. Not a bad half a day mileage running. And spoiler alert: my return trip was better!

Cathay Pacific Business Class Hong Kong to London Heathrow

The final leg of my Christmas break saw me flying back to the UK. I was booked on the A350 service to Dusseldorf, then to Stockholm on Air Berlin before returning to London. It was going to be a rather long day but I was mostly excited for the A350!

I arrived at Hong Kong International Airport in good time for my flight. The flight was scheduled to leave at 01:05 but I arrived shortly after 21:00. I did not want to bother my parents too much so I elected to get to the airport earlier so they would not have to stay up; and I had work to do, which could be done in the lounge anyways.

At check-in, I was informed that the flight to Dusseldorf was overbooked and there was also a concern that I was going to misconnect at some point during my ‘pierced-together’ trip – even though these tickets were in the same PNR. The duty manager was called, and she asked the check-in agent to call flight control to see whether there would be any seats in the direct LHR flights. Soon enough, I was issued with a boarding pass for CX251 – the direct London service.

I did not mind that much – knowing that Cathay had a lot of A350s on order, I knew that chances would come. And lord and behold, my flight from SIN to HKG in June is now scheduled to be flown by an A350.

Gate number was 2, and with less time now to explore the airport, I went to the Wing for a drink and catch up on some emails.

This would be the second last long-haul trip I take that I would be using the Business Class lounges. As the series suggest that I am chasing OneWorld Emerald, and by the end of Easter, I would make OneWorld Emerald.

The Wing Business lounge has a very welcoming feature, which is that it has an open bar (open in terms of both the amount of alcohol you can drink; and open in terms of the view) and you cannot resist this shot!

The drink list

The lounge is as busy as ever. I really would not miss this part. The Qantas Lounge would make a much better place to stay if you have a longer waiting time. But with just over an hour, my priority was to find somewhere closer to my gate and just work.

I arrived at the gate at boarding time (23:15) but there was no movement whatsoever. The gate agents just arrived. The flight must be delayed.

I joined the queue for Business Class.

Soon enough, a notice came up regarding the delayed boarding time. The reason given for the delay was anticipated shorter flying time (which was not true in the end)

The flight would be very full

Queue started to form for Economy Class

At about 23:30, the FIDS started to show ‘boarding soon’ – which was a good sign. By this time, the Business Class lengthened and boarding passes were being checked.

Boarding started soon after for First and Business Classes. When I approached the podium, the agent took my boarding pass to scan. A red beep came on. Was it an upgrade? I wish! But my request for a window seat came through (I was originally assigned 23D, and now 20K) I was most happy.

I was offered Champagne as a pre-departure beverage

Boarding was completed in an orderly fashion and safety demonstration came on at about midnight.

Inflight entertainment was available thereafter

I was then offered a hot towel

The seat controls

The noise-cancelling headphones

The inflight map


After half an hour of taxi, we took off at 00:30on Runway 07R

Goodbye Hong Kong!

To clear Chinese airspace, the plane would need to reach 15,000 feet. Hence the departure pattern took the flight south of Hong Kong before heading North to give the plane a bit more distance to make the climb

The first thing to do was to put on a movie in anticipation of the service

My choice tonight: a light-hearted comedy

I was then given the menu and a bottle of water

The amenity kit

The table was laid 50 minutes after take-off. The Senior Purser would take meal orders (whether you want a full service or a reduced ‘express’ service). I requested the soup from the express service and wanted a full service for the main course. As for drinks I asked for a champagne

Supper: A tasty blend of freshly prepared savoury dips and grissini

Garlic bread and rolls

I asked for the Yealands Estate Land Made Sauvignon Blanc Marlborough 2015, which continues to be my favourite wine on board Cathay since I first had it in December

Cauliflower cream soup and grissini

Gross-looking but passable main: Seared beef short rib steak, ratatouille, grape tomato, parsnip mash and garlic thyme sauce

The saving grace was that it was not well done

Pralines were offered after the crew was done with the main service

I requested an ice cream from the snack menu, which the crew was more than happy to oblige

And to finish, a chamomile tea with honey

The service took nearly two hours, which was okay given the length of the flight. My movie finished just as the lights were dimmed. I quick made out my bed.

The 77W has wider beds given the wider fuselage. The Cathay seat was very comfortable but the pillow was a bit thin… I slept soundly for 7 hours, which was great.

When I woke up the breakfast service just started. I had an orange juice and the berry smoothie

Fresh seasonal fruit. Oatmeal, chia seeds, coconut milk and mango puree (which was superb!)

Pork and dried vegetables congee, baked barbecue pork pie. My expectations might have been too high for this main course. The congee was grossly oily and baked barbecue pork pie was too.

A cappuccino was requested

The legroom was excellent, of course

A hot towel to conclude the service

I was given the invitation to fast track immigration

Seat back to the take-off position

The seatbelt sign came on 30 minutes prior to landing

Just when we were crossing the English Channel

Gear down

Final approach

We arrived 10 minutes ahead of schedule (the captain promised us 30 minutes though!)

The route today

Thank you for flying CX

We docked at Terminal 3

I used the American Arrival lounge for a shower and some proper breakfast food

The breakfast spread was impressive – the champagne!

I ordered something from the menu, though

A Buck’s Fizz to start the day – why not?

My Egg Benedict – which was excellent!

I then made my way to the National Express station for my coach, thus concluding my flight report.

Overall Verdict? The check-in staff went above and beyond in arranging me to take the direct flight, which exemplified the company’s motto – service from the heart. On board, the service seemed a bit rush and with such a large J cabin, it may feel like part of an assembly line. The catering was hit and miss – some bits of it were good (the oatmeal, the soup etc.), some were downright gross (the breakfast). But as ever, the hard product is amazing and can afford you a good night’s sleep and decent entertainment. With this solid offering, Cathay is indeed the better one of the OneWorld airlines to and from Hong Kong, despite the novelty of A380.

Cathay Pacific Regional Business Class Osaka Kansai to Hong Kong

On my return to Hong Kong (and to London), I chose to fly out of Osaka instead of Tokyo, in part eyeing the later evening departure and the fact that our last stop on this trip was Kyoto, which has a direct train to Kansai Airport. When I booked, only CX507 was available in Business Class. So despite the regional configuration (CX595 had the long haul configuration), I chose to fly CX507.

We departed Kyoto a bit later than we wanted and only got into Kansai about 1 hour 45 minutes prior to departure, which was not always going to be a problem. But, with it being very peak season and Cathay with its 3 evening departures out of Kansai, check-in took over an hour to process, even in Business Class.

(Un)surprisingly, Business Class was overbooked. I did not hold the more valuable ticket that the ground staff was looking for (I suspect the later two flights were overbooked as my flight’s seat map remained open until online check-in) so I did not obtain the sizeable cash for downgrading. Oh well. My ticket was cheap enough so I should not moan.

After checking-in, it was already 45 minutes to departure. The ground staff gave me a Fast Lane pass (as a custom for Business passengers, I presume) and urged me to hurry up as boarding will begin very soon.

Gate 4 today

As ever, the Business Class line had more people than there were seats for Business Class.

My ride today

My seat today is 14A. Legroom is 45 inches and width 20, which is not bad for a 4-hour ride to Hong Kong. I mostly enjoyed myself, although I would definitely appreciate direct aisle access.

Welcome drinks offered

Hot towel

Inflight entertainment was available gate to gate

Except… during the mandatory safety demo

Soon enough we were on our way. A short taxi followed by a short take off roll

Welcome announcement post-take off

Gin and Tonic and mixed nuts

A brief note here: the Senior Purser was offering seconds for nuts after the drink cart came around. He noted that I did not like the wasabi beans, and when I asked for more nuts, he proactively offered me the mix without the wasabi beans. That exemplified the Cathay service

Soon enough table cloth was laid in preparation for dinner service

To start: Smoked duck and roasted vegetables, Mixed salad and balsamic vinaigrette, Plum soba noodles

With assorted bread rolls

Champagne Billecart-Salmon Brut

Main Course: Steamed pork rib, onion sauce, jade melon mixed vegetables and steamed jasmine rice; White wine: Yealands Estate Land Made Sauvignon Blanc 2015

Selection of Cheese and Fruits

Ice Cream

Bailey’s on rocks

The meal service took the good 2 hours to complete. By the end of which, we were approaching Taiwan

A chamomile tea to finish off the meal

Eventually we made our descent into Hong Kong

Closer to New Year than Christmas… there were still Christmas decorations lying around

As ever, noise-cancelling headsets for Business Class

Final approach

The flight landed just before 9 pm, which was well ahead of the scheduled arrival time of 9:35 pm

I stopped by the Arrival Lounge and had a bite to eat


Not very spacious

My pasta: a real passable attempt


Overall verdict: I was mostly pleased with the flight. The regional business seat was not the best, which seems to be the consensus, but for a flight where sleep is unnecessary, I am not fused. Service was good, not excellent, but granted the full flight on the regional configured 773 which holds nearly 400 souls on board. The food was above par and so was the wine. The inflight entertainment is, as ever, hard to fault; and the noise-cancelling headphones are, well, functioning. A good flight, could be better, but again could have been worse.

Cathay Pacific Economy Class: Hong Kong to Tokyo Haneda

Last Christmas, I reviewed the Premium Economy product between Hong Kong and Tokyo gfHaneda, which I found to be overrated. As part of my Christmas ritual, I flew the route again, this time in Economy class: the food was downright inedible but the seat was decent and the entertainment options were good. Although for a flight this length, the premium that normal people would have paid to fly this flight during Christmas peak season could not be justified. My ticket was tagged along with my travels from the UK, and it did not cost any extra to go to Japan – so here I am.

As a OneWorld frequent flyer, I could check in using the Business Class desks

I chose to go to the newest Cathay lounge in HK, which is the Pier. The entrance is just next to Gate 66

I quickly got myself some breakfast as I have not eaten yet

The food was half-decent: the freshly-made noodles and buns were alright, but the food from the servery was just a bit… grim. Oh well, the flat white from the coffee corner was the saving grace though

After my breakfast, I went to the tea corner for some tea. Here Cathay serves the gourmet JING Tea, which the attendant will brew the tea from loose leaves for you after you have chosen. All a very indulgent exercise if you like tea.

I chose the Jasmine Silver Needle tea, which was very clear and easy to drink.

I picked one of the window seats at the lounge and enjoyed the plane-spotting exercise that it afforded me to do.

Soon it was 8 am and it was the advertised boarding time of the flight. So I walked to my gate.

My chariot awaits

I took the Business Class lane and headed down the air bridge

My seat today is 41A. Legroom is good.

Boarding was done relatively efficiently and we pushed back roughly on time. Flaps were deployed once we left the gate.

It took another 20 minutes until we eventually took off. Hong Kong was rather gloomy then.

Cathay’s 77W features a nose camera. Gear up!

Once we broke the clouds, it looked beautiful up there

Spotted an Hong Kong Airline A330!

Breakfast was soon served. I chose the Chinese option but they ran out!

The breakfast was… at best a passable attempt. But having fed myself in the lounge, I am happy to just feed on the cold items

Approaching Japan

And Tokyo

Speed brakes deployed

Tokyo was equally gloomy

Full flaps deployed


The route today

We arrived more or less on time and the luggage came out quickly with priority tags. Although with a high premium traffic port like Haneda, the first class bags came out first and there were quite a few of them.

Overall verdict: The lounge in HK is, as always, excellent, despite the lack of quality food when I was there. It was not crowded and I enjoyed the tea and coffee, which were superb. The legroom was good for a short flight, the IFE was excellent as usual. The service was robotic but that was to be expected for a full flight. The food was passable. The lack of choice in the third row of Economy was disappointing but again I had eaten. The timing of the flight is excellent, though not worth the premium this flight commands during high season. It is another good flight by Cathay – nothing spectacular as one would expect from a 5-star airline, though.

Cathay’s long-haul Business Class and new London lounge

When I left you last, I just landed into Terminal 5 of Heathrow. My next flight was a CX flight to Hong Kong which departed from Terminal 3. So I needed to follow the purple signs which would lead me to the bus to Terminal 3.

I just missed my bus! But there were chairs so I patiently waited for my next bus

We were dropped off at Terminal 3 and had to be screened before the transfer desks. I showed the fast track people my Business Class boarding card and was granted access to fast track. Security took less than 2 minutes and in we go

I approached the Cathay desk for my boarding pass – but there was no one there. I was told by a BA ground staff that I should go to the lounge if I wanted a new boarding card on Cathay stock.

The Cathay lounge opened the day I flew (7th December) – though it had been running for a week then (soft opening). Everything looked very, very new and very, very posh. Like the lounges in Hong Kong (The Pier), Bangkok, Manila and Tokyo Haneda, the London lounge is designed by the London-based design firm Studioilse. The lounge boosted a view of the tarmac (though it was not exploited by me given the early sunset hours of London) and a bigger size (given that it took, also, the space where the KrisFlyer lounge used to be at). Having not been to the old lounge, I couldn’t say how it compared – but this is definitely one of the most impressive lounges I have been to this year – food and drink offerings are unparalleled by the Galleries lounge in Terminal 5 and it never felt too crowded (despite with 4 evening departures and all of them very full in Business and with, I am sure, many elite members in Premium and Economy classes)

I first grabbed a shower suite to shower before seeing my friend who will be arriving in the lounge – she will be flying the later evening flight to Hong Kong onwards to Sydney

Next I needed something to eat to fill my tummy (I haven’t had much lunch and the afternoon tea on BA was barely fulfilling!)



Drinks at the noodles bar

The bar area

The bartender very eager to be in the picture

The drink list

I had a Mojito and waited for my noodles order

My first helping of food

The noodles was not very good – it was just a bit bland, but the fried rice was flavourful, well-presented and warm

I was offered some champagne as everyone was extra jolly for the grand opening of the lounge (though champagne can always be sought in the bar!)

Second helping of food

Everything was excellent – and I was starting to miss food from Hong Kong

And ice cream to finish

It was time for a stroll around the lounge

The lounge is great, especially when you are travelling with someone. A few more helpings of champagne with my friend, I headed to my departure gate

My flight was already closing

Only door L2 was engaged today so there was a long queue just to get on the plane!

My seat: 21K

View was great

Welcome drinks

Just below 6,000 miles to go

The flight left on time and safety demonstration video was played soon after

Afterwards the inflight entertainment system was made available

Taxi was short and we took off quite early

Ex-London food did not fail to impress

The dinner menu reads:

Starters: Smoked salmon with capers, onion and parsley, chive crème fraiche; Mixed salad with white asparagus, cucumber and radish, served with soy vinaigrette


  • Braised beef and turnips, stir-fried vegetables and steamed jasmine rice
  • Corn-fed chicken breast, seasonal vegetables, roasted new potatoes with jus
  • Prawn curry, mushroom palak and cumin basmati rice
  • Papparadelle with spicy tomato mascarpone sauce

Cheese and Fruit


  • Yogurt lime mousse, rhubarb and ginger
  • Bourbon and vanilla cheese cake

My table was laid right after take-off

Nuts and drinks

Starters – excellent

Garlic Bread

Mains – the portion is a bit small but the dish was well-executed, the beef was tender. I had the New Zealand Sauvignon Blanc to go with my meal, which was delightful

Cheese and fruit

Dessert was okay

I like the cake better

Mood lighting was engaged soon after dinner service. I was offered some chocolates and tea

We were nearly leaving Europe by the time dinner ended – it was well elaborated service that was not too rush. The crews were attentive and offered to refill drinks sometimes

I woke up with after 6 hours to go

The flat bed

The sun is about to come out

Soon enough, it was a new day

I was hungry (again!) so I ordered some snacks – fish ball (instant) noodles with pak choy

And ice cream

The view remained the best inflight entertainment

My coffee was topped up when prompted

The seat controls

Getting into China now

The mood lighting came back on about 2 hours prior to landing

Hot towel

My table laid

The smoothie and orange juice

The breakfast menu reads:

  • Orange or apple juice
  • Mango and passionate smoothie
  • Frest fruit and Bircher muesli


  • Tomato omeltter, veal sausages, mushrooms and tomato
  • Stir-fried rice vermicelli, duck julienne, preserved snow vegetables and bamboo shoots
  • Shredded pork and mushroom congee with preserved cabbage

When I was served the main, there was a sudden turbulence. The Senior Purser dropped the main onto my table, which caused a few vegetables to fall on the table. She profusely apologised and offered to clean up the ‘mess’. I insisted it was alright. I said I would survive. But she insisted on fixing it – so I let her. Her strive for excellence had been impressive throughout the flight – she was also the only one who addressed me by name every time I saw her. She exemplified service straight from the heart the best but I think this is more an exception than a rule on Cathay

My coffee with my Santa hat!

Arrival information

Last legroom shot

Approaching HKG


By all counts, this was a great flight – my best yet on Cathay. The flight was very full in all three cabins but the Business Class cabin was quiet, private and comfortable. The seat was very good, although I did not get much sleep or as soundly asleep as I would hope. The cabin crew was good, and the Senior Purser was excellent – I wrote a follow-up complimentary letter. The food was decent as well.

I have flown BA to and from London in Club World – so how does Cathay fare on the same route? I think Cathay wins on every count: the cabin, the seat, the crew, the inflight entertainment system and the food and drinks. I do tend to sleep better on BA – god knows why – so I wouldn’t say I wouldn’t fly BA anymore. But I will gladly fly Cathay from London to Hong Kong everyday if things stay the same.



A birthday upgrade: Cathay Pacific Regional Business Class

It was a short weekend getaway to Singapore before I started my job to celebrate both my and my mother’s birthdays. We were booked on CX690 which departs Singapore at 12:45 pm. After a long buffet breakfast in Holiday Inn, we checked out and hopped onto a taxi that would take us to Changi Airport. The weather was decent that day and so was the traffic – took us around 20 minutes to reach Terminal 1 where Cathay Pacific is at.

Being a Silver MPC member, I was afforded priority check-in. Cathay has a whole row to itself, with two or three priority counters, and the rest are bag drops for Economy passengers. Cathay operates mostly on its regional fleets with its regional products, with less seats in premium classes, more in Economy. So it was no surprise that there was not any queue when we approached the counters.


I handed over the passports and causally waited. In 10 seconds, the lady manning the counter said, Mr Lam, our flight is overbooked together, but we only have one Business seat, is it alright if I upgrade only you? Overjoyed, I asked my father whether he wanted the seat – but he said it was my birthday so I could have it. I said okay and thanked the check-in agent for the pleasant surprise. She then proceeded to issue me a boarding pass and checked in our suitcases to Hong Kong.

Cathay uses the Dnata lounge in Terminal 1, which was an alright lounge. It has some food offerings which I did not sample, a decent alcoholic spread (not impressive though) and a café featuring real barista making coffee (which I found to be an excellent infrastructure!)


The café


Alcohol selection










I wasn’t particularly hungry or feeling I wanted alcohol, so I ordered a flat white from the café as I waited for the gate to open. It was an excellent cup of coffee. I really liked this part of the lounge. The barista helped make me feel that they knew what they were making (unlike in other lounges where fresh coffee would come from the bar)


Seating area – the lounge was not particularly crowded for a Monday. There were lots of open spaces for people to use. Though there were kids running around, which was never too pleasant for those trying to work (and I might be tempted to play with the kids though!)



I left the lounge to arrive at the gate for the boarding at 12:05, which did not happen as the plane arrived just a few minutes ago from Hong Kong. The stroll to the gate was not too long as the lounge was located quite near to the gate – which was probably a good thing (the QF/BA lounges, though not opened at this point, are located near the C gates.


I must commend the ground operations for Cathay in Singapore. They have made a priority lane for security, which Singapore Airlines’ departures so clearly lacked. As a Silver Member (even with the upgrade), I would clear security in a breeze. (Note that Green Member would not be able to use the priority security lane)


To show you how much difference it makes, here is the Economy lane:


To make things even better, there are segregated sitting areas, where Business Class and elite passengers would sit in a segregated zone with guaranteed seats and priority boarding privileges assured. Again, this is not seen in Singapore Airlines’ flights – which I would definitely want to see.

Our chariot today would be B-HNI, a 17-year-old Boeing 777-300, equipped with the old long-haul economy class (as reviewed here) and the new regional Business products.



Boarding commenced in earnest soon enough. It was much better when priority boarding was enforced with such strength, meaning not much queues and easier to navigate.


Boarding through door L1



I was given seat 12A, a bulkhead window seat, which was excellent. Cathay’s regional Business Class on its 773 has a 2-3-2 configuration, with 42 seats, all located between door L1 and L2. 12A is a good seat overall, and legroom is probably slightly better at bulkhead.


I was quickly offered a pre-departure beverage. The bog-standard champagne, orange juice or water. And I obligatorily took a champagne to celebrate my birthday! Cathay has a good champagne in my opinion.


Hot towel was offered soon after the drink:


Boarding was completed very quickly and we pushed back on time.


And so the safety demonstration began


There were some technical problems right after push back and we held our position for 30 minutes before we departed for good. With the 777, I was able to view the deliberation of the engineers:





Flight time of 3 hours 23 minutes


We did not hold at runway 20C and took off 40 minutes behind schedule


Construction at Changi Airport (for the new terminal?)


Gears up!



Changi airport as seen from air




The older generation inflight map


Leveling up slightly


At this point, the senior purser (not a very pleasant man, who frowned for most of the flight) came around and gave us the menus (weirdly, the other aisle had their menus prior to takeoff…)







The drinks cart came very soon. I took champagne and sparkling water with mixed nuts. Mixed nuts were warm but it came in very small portions.


Though the purser came back with some refills for my nuts, not for the champagne though.


At the core of Cathay’s service was efficiency. On a similar regional flight I flew in March on SQ, meals were not offered until well into the flight: but for Cathay, our tables were laid around 45 minutes into the flight. (But the promised refill of my champagne was probably forgot)


The salmon starter: it was quite an innovative starter in my opinion, pairing salmon with citruses, but it was very refreshing. Very fresh to say the least.


View from the restaurant!



Main: duck with rice. It was mediocre: the duck was not as tender as hoped but the sauce was the saving grace. The rice was too dry to be considered as good rice. I would say SQ had better mains on this route for Business Class. Though I am very happy to see the rice in a bowl (a first!) and the chopsticks that accompanied it (BA does not cater chopsticks and on SQ they are on demand) As customary for Cathay, all the mains were presented on a cart for the passengers to choose from. This is not something I mind too much about.



Efficiency! The flight has barely progressed much by the time the main was collected. But the efficiency was at the expense of my enjoyment somehow: the senior purser and the purser both ignored my request of a glass of wine… Maybe this was because no one else was drinking wine and they were not interested in entertaining me by opening a bottle of wine… I was very annoyed but I could live without the wine so I digressed.


So far, the service pattern had been from the front to the rear of the cabin, which was quite good for me as I was able to eat ahead of others. Yet for the cheese and fruit course, the service pattern was reversed, which did not make sense. For those at the rear, it would mean dessert starts almost immediately as they finish the main course. And for those in the front, it would mean a long pause in between courses. I somehow do not get the logic behind this.

As the fruit cart approaches me, most of the fruits were gone. And as the passenger next to me was a VIP, I was left with whatever’s left on the cart (row 11 was served by the crew working the other aisle)…


I was not too happy… So I asked the crew to get me some pineapples and honeydew money as I saw others enjoying. The crew said he would check with the other side, and came back with some more fruits.


This turned out to be a bad move. The pineapple was so bad and sour that I threw it out right after it touched my mouth… As they came back with more fruits, they also came back with champagne and the Inflight Service Manager wished me a happy birthday – which was a good personal touch.

Ice cream was then offered, this time in random order. Those who finished their cheese and fruits would be served ice cream. There were three choices: summer berries and cream (which I had), cookies and chocolate, and vanilla.


In contrast to the other crews who were slow at serving wine, the Inflight Service Manager was quick in her service. I asked for a Cathay Delight which was served up quickly. It is a kiwi and milk based drink.


And before landing, I asked for a HK style milk tea (to which I considered to be one of the best things on board a Cathay Business flight)


My seat: with cushion but blankets are only supplied on request


On approach:





Quite a beautiful day



2 windows for bulkhead






The nearly completed Zhuhai-Macau-HK link




Gear down:






Cathay’s first A350 spotted!


My verdict? 

Of course it was lovely to get upgraded on a cheap fare and on my birthday. Cathay treats its elite quite well as we can see from the priority treatment and the operational upgrade. It was also solid showing. The seat, though in a cramped cabin, was comfortable. Catering was unremarkable but nothing too bad. Service was bog-standard, professional yet distant, bar the occasional ignoring of what I wanted. There were some good bits: the champagne, the ISM and the upgrade. But equally, there were some bad bits: the other cabin crews, the pineapple and the dry rice in the main.

Despite an on balance underwhelming performance, I look forward to flying with Cathay on its long-haul Business Class from Europe to Hong Kong in December.